Helpdesk Supervisor

Helpdesk Supervisor


Our client is recognised as one of the leading facilities, energy and project management providers in the UK & Ireland.  The company operates from a strategic network of regional offices throughout the UK and globally where they have over 400 offices and employ over 70,000 people

They are looking for a Helpdesk Supervisor to join the team based at a large site near Chester. This is a permanent position working Monday to Friday 8am – 5pm

Job Responsibilities

  • Supervisor the helpdesk team on site
  • Answer customer switchboard calls efficiently and transfer to the correct department
  • Maintain CBRE notice boards/ white boards on site (including QHSE).
  • Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
  • Log tasks on Concept Helpdesk system and assign to the correct engineer
  • Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
  • Running CAFM Reports as required.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

For more information please call 01745 77218 and speak to Kathy

Job TypePermanent Part Time
Start Date20th October 2020
Job RefHSCh

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