To provide effective support to the managerial staff on site and provide administration support to the contract, maintaining concise records. The role will require close liaison with the engineers, office team and clients. Including various ad-hoc duties that arise.
This role is to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business and will form part of the team who provide first line support for reactive calls on a prestigious healthcare contract.
Attend and actively participate in monthly Contract Review meetings when requested to do so by the contract management team
Plan and arrange call outs, routine planned maintenance visits, Extra Works & delivery of materials, within contracted SLAs.
Full support the creation of monthly Customer Performance Reports with Lead Contract Support/M&E Managers. This may require you to take ownership of specific areas of information reporting such but not limited to hazard reports, Statutory Compliance, PPM and reactive task statistics, finance reporting (WiP, OPO, Debt & Invoicing) and any other areas that you may be requested to provide support with
Ensure use of Preferred and Approved Suppliers is maximised and best practice "better buying" is in place.
Ensure CBRE systems (e.g. Concept, Webquote) are in use and kept updated.
Maintain notice boards on site (including QHSE).
Ensure QHSE documentation is maintained and readily available using systems e.g. Logbooks, Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
Manage CAFM system as key user on site including PPM records, reactives and reporting.
Review Subcontractor performance and feedback through appropriate systems (e.g. Ariba)
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
Ensure integrity of financial transactions for contract.
Attend and actively participate in weekly finance meeting with lead contract support/contract manager/subcontractors.
Create/raise Extra Works jobs.
Create accurate POs in a timely manner.
Regularly review and process supplier invoices.
Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
Logical - Works in a clear and consistent manner.
Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.
Persistence - Does not let issues go; follows up on issues through to resolution.
Customer and team focus - Puts customer and team needs first; always considers impact of actions on customer and team
Proven experience of using Concept Evolution - training qualifications for this CAFM would be advantageous
Experience of working within a Healthcare environment would be advantageous
Responsiveness and accessibility - the ability to work co-operatively and supportively.
Communication - the ability to present and share information clearly and concisely.
Flexible to work outside core business hours if required
Demonstrable experience within a similar role
Excellent interpersonal skills with the ability to communicate with people of all levels of seniority
Educated GCSE level A-C or equivalent
Diligent and pro-active
Ability to prioritise and act on own initiative.
A flexible approach to work with a willingness to travel would be essential.
33 days holiday inclusive of bank holidays
Ongoing training and development
If you are interested in this role, please apply with your CV or call Jak Walsh on 01223 827 339
|Job Type||Permanent Part Time|
|Start Date||6th November 2020|