Contract Support

Contract Support/ Help Desk Operative

 Temporary role unitl May (potentiall on going)

Leeds Central

You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.

They are looking to recruit a Help Desk Operative based at a prestigious HQ site in Leeds

You will be part of the Hard Services Team carrying out admin, answering calls, sending emails, scheduling planned and reactive maintenance.

To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

This is a fantastic opportunity for someone who is ambitious with the drive to progess within the company!



  • Aswer customer switchboard calls efficiently and transfer to the correct department
  • Ensure QHSE documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
  • Log tasks on Concept Helpdesk system and assign to the correct engineer
  • Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
  • Running CAFM Reports as required.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

What you will need:

  • UK / EU citizen or valid work permit
  • Administration experience
  • Excellent communication skills – both written and verbal
  • Customer service experience
  • Good working knowledge of Microsoft Office

The offer:

Mon-Fri 8am-5pm

Upto £24,000 Dependent on experience

Full Time / Permanent


If the Help Desk Operative role is of interest please click to apply or get in touch with Kieran

Kieran @ hvacrecruitment . com

0113 512 2010

Job Type Permanent Part Time
Location Leeds
Sector Administration
Salary £20000-24999 per year
Start Date 6th January 2021
Advertiser remoteapi
Job Ref HelpDesk

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