Helpdesk Team Leader

Helpdesk Supervisor

Manchester

Our client is recognised as one of the leading facilities, energy and project management providers in the UK & Ireland.  The company operates from a strategic network of regional offices throughout the UK and globally where they have over 400 offices and employ over 70,000 people

They are looking for a Helpdesk Supervisor the team based at Manchester GMEX Area in the Temporary Nightingale Hospital.

This is a temporary contract working Monday to Friday 8am – 5pm or Weds-Sun 8am-5pm - *TBC*

Job Responsibilities

  • Supervisor the helpdesk team on site
  • Answer customer switchboard calls efficiently and transfer to the correct department
  • Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
  • Log tasks on Concept Helpdesk system and assign to the correct engineer
  • Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
  • Running CAFM Reports as required.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Apply with CV FAO Sharon 

Job Type Permanent Part Time
Location Manchester
Area
Sector Administration
Start Date 29th October 2020
Advertiser remoteapi
Job Ref Shaz-Hlpdesk-TL-Ngle

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