Location: Wigan
Salary: up to £29k (depending on experience)
Purpose
Manage post-construction services for MEP systems, including warranty claims, maintenance, and client support, while maintaining high-quality standards.
Key Responsibilities
- Client Support: Primary contact for clients, addressing concerns and ensuring satisfaction.
- Warranty: Handle MEP warranty claims and maintain records.
- Maintenance: Schedule and monitor planned and reactive maintenance.
- Technical Support: Liaise with teams to resolve MEP issues.
- Reporting: Maintain logs and generate performance reports.
- Quality: Ensure compliance with standards and conduct quality checks.
- Improvement: Identify recurring issues and recommend enhancements.
Skills & Competencies
- Knowledge of MEP systems.
- Excellent communication and customer service skills.
- Strong organisation and attention to detail.
- Proficiency in relevant software tools.
Qualifications
- GCSEs (C/4 or above in Maths and English).
- A-Levels or higher education in Business or related fields (preferred).
Experience
- 2–3 years in MEP coordination or similar roles.
- Client-facing experience in construction or building services.
- Helpdesk experience (preferred).
Additional Info
- Ability to multitask in a fast-paced environment.
- Willing to learn and adapt.