FM Help Desk Administrator
Location: Manchester - Dukinfield
Job Type: Full-Time
Salary: up to £28,000
About Us: Do you want to join one of the fastest growing family run business in the Northwest? Our client is a leading provider of facilities management solutions, specialising in the maintenance of commercial office space. They specialize in delivering top-notch services to their clients, ensuring efficiency and sustainability in facilities management. We are looking for a dynamic help desk administrator, keen to progress their career and looking for a new challenge.
Job Description:
As the FM Helpdesk Administrator, you will be the first point of contact for incoming telephone calls and will play a crucial role in customer service and support operations. Your main responsibilities will include:
- Serving as the first point of contact for incoming telephone calls.
- Accurately processing enquiries, resolving concerns where possible, or distributing call-back requests to the relevant department with key information.
Help Desk Management:
- Responding to helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our Eworks management system.
- Following up on queries and planning engineer or sub-contractor attendance as required.
Coordination and Communication:
- Liaising with contractors, client representatives, and the full team, including engineers.
- Ensuring contractors are aware of outstanding issues and are addressing them in a timely manner.
- Keeping clients updated with the progress of works.
Purchase Order Management:
- Managing the PO process from the issue of standard purchase/sub-contractor orders to updating with relevant information for our Accounts team to allow payment of suppliers/subcontractors.
Required Experience:
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Proficiency in using management systems, preferably e-logbooks.
- Ability to handle multiple tasks and prioritize effectively.
- Previous experience in a similar help desk or administrative role is preferred.
How to Apply:
If you are a proactive individual with a passion for customer service and administration, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.