Job Description
Salary - £25,000 pa (being reviewed looking to move to £29k per annum subject too client sign off)
Role is temp to perm
Hours of work will be 08.00 – 16.30 Monday to Thursday and Friday 08.00 – 16.00
Quality
- Manage CAFM system as key user on site including PPM records, reactive and reporting.
- Answer calls/email for the business in a timely fashion
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
- Liaise with Engineer’s and Account Director daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems..
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- Ensure the CAFM system is updated with new supplier
People & Development
- Promote and maintain the clients great culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.
Contract:
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.
Finance:
- Understand procedures and processes and operate them to the required standard.
Examples of these are:
- Obtaining supplier quotes and uploading onto the internal system for client approval.
- Update and putting quotes on to the system
- Tracking all quotes and ensure they are presented to supplier
- Updating the Performance Portal as and when required.
- Organised - Works in a structured way. Thinks ahead to prioritise workload
- Logical - Works in a clear and consistent manner
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness - Confident, effective in putting across point of view to others
- Persistence - Follows through to resolution
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions